Return Policy

At Juniper Mountain Coffee we take pride in roasting high-quality coffee built for hardworking people who expect excellence. Because coffee is a perishable food product, we maintain strict food safety standards on every order we ship.

Coffee & Consumable Products

Due to food safety regulations and quality control standards, we cannot accept returns or exchanges on coffee or other consumable products once they have shipped.

This policy ensures every bag delivered to our customers remains fresh, safe, and uncompromised.

Damaged, Incorrect, or Lost Orders

If your order arrives damaged, incorrect, or is lost in transit, we will make it right.

Please contact us within 7 days of delivery at sales@junipermountaincoffee.com with:

• Your order number
• Photos of the damaged product or packaging (if applicable)
• A brief description of the issue

Once reviewed, we may offer:

• A replacement shipment
• Store credit
• A refund, when appropriate

Merchandise & Non-Food Items

Unused, unworn merchandise and non-food items may be returned within 30 days of delivery.

To be eligible for a return:

• Items must be unused and in original condition
• Customer is responsible for return shipping costs unless the item arrived damaged or incorrect

Order Changes & Cancellations

Because we roast and fulfill orders quickly, order modifications or cancellations are not guaranteed once an order has been placed. If you need assistance, contact us as soon as possible and we will do our best to help.

Contact

Questions regarding your order can be directed to:

Email - Sales@junipermountaincoffee.com
Phone - (321) 479-3253